Best groomers ever ❤️Great with our kids. Family owned and unbeatable prices in town LITERALLYThey are in San Diego, not El Cajon 😉 off 15 and El Cajon Blvd.Kitties lovers and parents: $12 for kitty nail trim All 4 🐾

This groomer completely cut off the top of my animal's ear. They refuse to take responsibility or apologize. I had to rush my cat to the vet that evening, costing me an extra $165 for the visit and pain meds. The vet confirmed it happened the same day and said there would have been a lot of blood.When I informed the business, they denied it, dismissed my concerns, and threatened to call animal control on me, claiming I was suspicious. Why would I hurt my own cat and then report it to them? They're not even offering a full refund.Avoid this groomer to spare your pet and your wallet. It's disappointing because I initially tipped them generously to support local animal businesses, but I can't endorse a place that harms animals like this.

They do not know how to handle cats.

SECOND UPDATE: see below (on yelp) for how owner chooses to respond rather than make it right. She blames an animal for peeing herself out of fear and then gaslights ME into thinking she peed herself in MY bone dry carrier rather than PLACING a pee soaked cat from their kennel to my carrier without notifying me. Your employee told me she nicked herself, rather than tell the obvious truth that you suck at clipping nails and hit her nerve which is hard to do tbh. The conversation was dismissive at best and STARTED with her taking no accountability and no empathy on her part, just annoyance. My cat let me bathe her AFTER this ordeal and was perfectly relaxed with water and a loud hair dryer. Don't trust a word out of the owner's mouth, read the other one star reviews and see the similarities yourself... shameful. I will be taking whatever action I see necessary against this “business”UPDATE: Spoke with the owner who blamed MY cat for peeing on herself, and took no accountability for maiming my cat and basically said “I’m working late won’t be able to help today but I can look into it” This place needs to be shut down.ORIGINAL REVIEW My cat is very meticulously clean and didn’t even need a bath but I wanted to pamper her. Tried this place out and should’ve known instantly from the smell and vibe of the place, it reeked of piss and the back room looked like a dungeon.The front end guy didn’t even know I was coming which was another sign despite scheduling online. I left and came back and picked my Luna up.We got home and she was limping due to a nail cut too short and bleeding, wouldn’t let me touch her and was acting traumatized which is complete opposite of her chill, easy going personality. Her bottom half was soaked still, it smelled like she was bathed in piss and her eyes were all gunky like she had been crying.I have never been so horrified by a service and I am not one to complain but please please PLEASE don’t bring your fur babies here, they are not safe and the price may be cheap but you get what you pay for.I ended up cleaning her myself and she’s already acting more normal, she was clearly horrified by whatever treatment they gave her and by the pungent smell of other animals’ piss.I tried resolving this but they never picked up the multiple times I called in. Will be disputing this transaction on my credit card. STAY AWAY, the other one star reviews are accurate. 😞